Enterprise Customer Success Manager, US (Temp)

Who you are

You have a proven track record in customer success management, particularly with enterprise-level clients. Your experience includes managing relationships with high-profile accounts such as Fortune 50 companies, hospitals, and government agencies. You excel in providing exceptional customer service and ensuring clients achieve their desired outcomes with the product. You are adept at navigating complex organizational structures and can effectively communicate with various stakeholders to drive customer satisfaction and success.

You possess strong problem-solving skills and are comfortable acting as the primary point of contact for your customers. You understand the importance of proactive communication and are skilled at anticipating customer needs before they arise. Your ability to collaborate with cross-functional teams, including Support, R&D, and Marketing, allows you to leverage resources effectively to resolve issues and enhance the customer experience.

You are results-driven and focus on improving ROI for your clients through the use of ControlUp's platform. You are passionate about technology and its impact on workplace efficiency, and you strive to help customers maximize the value they receive from their investments. Your interpersonal skills enable you to build trust and rapport with clients, ensuring they feel valued and supported throughout their journey with ControlUp.

Desirable

Experience in IT operations or digital employee experience (DEX) is a plus. Familiarity with monitoring and automation tools will enhance your ability to understand and address customer challenges effectively. A background in managing relationships with large organizations will be beneficial in this role.

What you'll do

As an Enterprise Customer Success Manager at ControlUp, you will be responsible for managing a portfolio of top-tier accounts, ensuring they receive the highest level of service and support. You will act as the primary quarterback for any issues that arise, coordinating with various internal teams to resolve them promptly. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.

You will work closely with customers to understand their goals and objectives, helping them leverage ControlUp's platform to achieve success. This includes providing training and guidance on best practices, as well as sharing insights and recommendations based on their usage of the product. You will track customer engagement and success metrics, using this data to inform your strategy and approach.

In addition to managing existing accounts, you will also play a key role in onboarding new clients, ensuring a smooth transition and setting them up for success from the outset. Your ability to communicate effectively and build strong relationships will be crucial in fostering long-term partnerships with your customers.

What we offer

ControlUp offers a dynamic work environment where you can make a significant impact on customer success. As part of a leading company in the DEX space, you will have the opportunity to work with cutting-edge technology and contribute to the transformation of workplace management. We value collaboration and encourage you to bring your ideas to the table as we strive to enhance our offerings and improve customer experiences.

This position is a 4-month contract with the possibility of renewal, providing you with the chance to showcase your skills and make a difference in a short timeframe. We believe in investing in our employees and providing opportunities for growth and development within the organization. Join us in creating an autonomous workplace where technology empowers employees to focus on what truly matters.