Bringing local restaurants to your doorstep
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Deliveroo • Milan - Main Office
Deliveroo is seeking a Customer Experience Representative (French Speaker) to support restaurant partners by resolving inquiries and providing administrative assistance. You'll work with tools like Salesforce and Google Suite in the Milan office.
You are a proactive individual with a strong commitment to delivering excellent customer service. You have experience in handling inquiries and resolving complaints, ensuring that restaurant partners feel supported and valued. Your organizational skills allow you to manage multiple tasks efficiently, and you thrive in a fast-paced environment. You are proficient in MS Office and Google Suite, and you have experience with CRM tools like Salesforce. Your logical thinking and problem-solving abilities enable you to address issues effectively, and you are dedicated to your own performance and development.
Experience in a customer-facing role is a plus, and familiarity with the food delivery industry can be beneficial. You are a team player who enjoys collaborating with others to achieve common goals and improve team performance.
In this role, you will be responsible for handling inbound email inquiries and calls from restaurant partners, ensuring that their needs are met promptly and effectively. You will provide advice to restaurants on how to achieve the best results from Deliveroo, helping them navigate any challenges they may face. Resolving accounts payable and invoice queries will be a key part of your responsibilities, as you clarify complaints, determine the cause, and expedite corrections. You will also provide administrative assistance to restaurant partners, ensuring that they have the support they need to succeed. Regular feedback to Team Managers will be essential to drive improvements within the team, and you will be expected to maintain high standards of customer service throughout your interactions.
Deliveroo offers a dynamic work environment where you can grow your skills and develop your career. You will be part of a fast-paced team that is dedicated to transforming the food delivery experience. The company values your contributions and encourages you to take initiative in your role. You will have the opportunity to work closely with a diverse group of colleagues and learn from their experiences. Deliveroo is committed to your professional development and provides resources to help you succeed in your career journey.
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