Senior Staff Machine Learning Engineer, Community Support Engineering

Who you are

You have 5+ years of experience in machine learning and artificial intelligence, with a strong background in developing AI-powered products that enhance user experiences. Your expertise in generative AI technologies and LLM fine-tuning will be pivotal in shaping innovative solutions at Airbnb. You are skilled in Python and have a deep understanding of machine learning frameworks and tools, enabling you to build and optimize complex models effectively. You thrive in collaborative environments, working closely with cross-functional teams to drive impactful projects. Your analytical mindset allows you to evaluate model performance and implement feedback-based learning strategies. You are passionate about leveraging data to solve complex problems and improve service delivery.

Desirable

Experience with large-scale data processing and familiarity with cloud platforms will be advantageous. A background in customer support or service-oriented applications will help you understand the unique challenges faced by Airbnb's community. You are open to exploring new technologies and methodologies to enhance your skill set and contribute to the team's success.

What you'll do

As a Senior Staff Machine Learning Engineer, you will lead initiatives that integrate AI into Airbnb's customer support systems. You will develop and enhance various AI models and ML services, focusing on generative AI technologies to create intelligent and scalable solutions. Your role will involve fine-tuning large language models (LLMs) and implementing evaluation and testing automation to ensure high-quality outputs. You will collaborate with product managers and engineers to identify opportunities for AI integration, driving innovation in customer service experiences. You will also mentor junior engineers, sharing your knowledge and expertise to foster a culture of learning and growth within the team. Your contributions will directly impact the way Airbnb serves its hosts and guests, making their experiences more seamless and enjoyable.

What we offer

Airbnb offers a competitive salary range of $244,000—$305,000 USD, along with potential bonuses and equity options. You will have access to comprehensive benefits and Employee Travel Credits, allowing you to experience the unique stays Airbnb offers. We encourage a culture of innovation and collaboration, providing you with the resources and support needed to excel in your role. Join us in shaping the future of travel and hospitality through cutting-edge AI solutions.