The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Ireland
Airbnb is hiring a Team Specialist for Premium Support to enhance operational efficiency within the Customer Support team. This role requires flexibility and a solid understanding of operations to support case handling and team dynamics.
You are an operational expert with a strong understanding of customer support services. You thrive in a fast-paced environment and are comfortable juggling multiple priorities while providing real-time guidance and support to your team. Your flexibility allows you to adapt to evolving business needs, making you a valuable asset to the Customer Support team. You are open to taking on different responsibilities and supporting various services as required.
In this role, you will support the Customer Support Delivery team by managing in-progress casework and ensuring a smooth operational environment. You will provide assistance to Ambassadors, Supervisors, Operations Managers, and Delivery Excellence Managers, enabling them to function effectively. Your responsibilities will include coordinating case handling processes and ensuring that the team has the necessary resources to deliver exceptional service. You will also be expected to adapt to different teams within Community Support as business needs change, showcasing your versatility and commitment to the team's success.
Airbnb offers a competitive salary range of €50,000—€58,000 EUR annually, along with potential bonuses, equity, and employee travel credits. You will be part of a dynamic team that values collaboration and innovation, contributing to a company that connects hosts and guests in meaningful ways. The role provides opportunities for professional growth and development within the Customer Support domain, allowing you to enhance your skills and advance your career.
Apply now or save it for later. Get alerts for similar jobs at Airbnb.
