CX Vendor Manager

Who you are

You are someone who thrives in a challenging environment and is eager to contribute to a mission-driven organization. With a strong belief in the transformative power of crypto and blockchain technology, you are ready to tackle complex problems and collaborate with high-caliber colleagues. You actively seek feedback and are committed to personal and professional growth, understanding that the path to success is paved with continuous learning and adaptation. Your passion for customer experience drives you to eliminate challenges and empower users through innovative solutions. You are prepared to engage in a work culture that is intense and demanding, yet rewarding, as you work towards building the future of the global financial system.

What you'll do

In this role, you will be responsible for managing vendor relationships and ensuring that customer experience standards are met across all touchpoints. You will collaborate closely with various teams to optimize customer support interactions, focusing on self-service and automation to enhance user satisfaction. Your analytical skills will be put to use as you assess vendor performance and implement strategies for improvement. You will also play a key role in fostering collaboration and alignment within the CX organization, participating in team and company-wide offsites to strengthen connections and drive collective success. Your contributions will directly impact the effectiveness of the customer experience, making it effortless and efficient for users.

What we offer

At Coinbase, you will be part of a mission-driven team that is dedicated to increasing economic freedom worldwide. We provide a supportive environment where you can thrive and make a meaningful impact. While many roles are remote-first, we value in-person collaboration and hold multiple offsite events throughout the year to foster team spirit and alignment. You will have the opportunity to work alongside talented individuals who are equally committed to excellence and innovation in the financial technology space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.