The complete payment solution for every business
Shift4, headquartered in Center Valley, PA, is a leading fintech company specializing in integrated payment processing. Since its IPO in 2020, Shift4 has powered over $260 billion in transactions annually for hundreds of thousands of customers, including professional sports teams like the Minnesota ...
Shift4 offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
Shift4 fosters a results-driven culture focused on innovation in payment solutions, emphasizing security and reliability while encouraging collaborati...
Shift4 • Las Vegas, NV
Shift4 is hiring a Payments Support Associate to provide frontline support for their products and services. You'll assist customers with troubleshooting and problem resolution while collaborating with internal teams. This role requires a high school diploma or equivalent.
You are a detail-oriented individual with a high school diploma or equivalent, eager to provide exceptional customer support in the payments industry. You possess strong communication skills, allowing you to assist customers effectively via phone, email, chat, and ticketing systems. Your ability to troubleshoot issues related to credit card, gift card, and POS processing will be essential in this role. You are comfortable collaborating with resellers, partners, and internal teams to resolve integration problems and ensure seamless operations. You thrive in a fast-paced environment and can manage multiple support tasks efficiently across various channels. Your fluency in written and spoken Spanish is a valuable asset that enhances your ability to assist a diverse customer base.
As a Payments Support Associate at Shift4, you will be the first point of contact for customers seeking assistance with Shift4 products and services. Your responsibilities will include providing support for the Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. You will assist customers with website navigation, statements, contracts, payments, and POS issues, ensuring they receive timely and accurate information. You will track and document support interactions, maintaining clear and accurate records to facilitate effective follow-up and resolution of issues. Staying up-to-date on software updates, product changes, and company policies will be crucial to your success in this role. You will participate in team meetings, contributing suggestions for process improvements to enhance the overall customer experience. Flexibility in your work hours will be necessary to support departmental goals and 24/7 operations.
Shift4 offers a dynamic work environment where you can grow your skills in customer support within the payments industry. You will have the opportunity to work with a team of dedicated professionals who are committed to redefining commerce through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to simplify complex payments ecosystems and make a meaningful impact in the industry.
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