The digital bank that makes money work for you
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Monzo • Cardiff, London or Remote (UK)
Monzo is seeking a Senior User Research Manager to lead user research initiatives and enhance customer experiences. You'll collaborate with cross-functional teams to drive insights and improve product offerings. This role requires extensive experience in user research methodologies.
You have significant experience in user research, ideally with a background in financial services or technology — you understand the importance of user-centered design and have a track record of translating user insights into actionable product improvements. You are skilled in various research methodologies, including qualitative and quantitative approaches, and you can effectively communicate findings to diverse stakeholders. Your analytical mindset allows you to synthesize complex data into clear, compelling narratives that drive decision-making. You thrive in collaborative environments, working closely with product managers, designers, and engineers to ensure user needs are at the forefront of product development. You are passionate about creating inclusive and accessible experiences for all users, and you are committed to advocating for user perspectives within the organization.
Experience with financial products or services is a plus, as is familiarity with usability testing and A/B testing methodologies. You may also have experience in leading user research teams or mentoring junior researchers, helping to foster a culture of research within your organization.
In this role, you will lead user research initiatives that inform product strategy and design decisions at Monzo. You will conduct user interviews, surveys, and usability tests to gather insights about customer needs and behaviors. Collaborating with cross-functional teams, you will translate research findings into actionable recommendations that enhance the user experience. You will also be responsible for developing research plans, managing timelines, and ensuring that research activities align with product development cycles. Your work will directly impact the design and functionality of Monzo's products, helping to create solutions that resonate with users and address their financial needs. You will advocate for user-centered design principles throughout the organization, ensuring that user feedback is integrated into the product development process.
Monzo offers a competitive salary range of £90,000-£125,000, along with a comprehensive benefits package. You will have the opportunity to work in a dynamic and innovative environment, contributing to a mission-driven company that aims to make money work for everyone. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and are committed to building an inclusive team. Join us in transforming the banking experience for our customers and making a meaningful impact in their lives.
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