Strategic Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally within the technology sector, where you've developed strategic relationships and driven customer engagement. Your ability to solve complex challenges and influence product innovation sets you apart. You thrive in environments where you can take ownership and drive real change, and you are passionate about making a meaningful impact in the lives of others through technology. You are adept at working cross-functionally with diverse teams and understand the importance of collaboration in achieving business goals. Your communication skills are exceptional, allowing you to connect with customers and stakeholders effectively. You are committed to continuous growth and are excited about the opportunity to elevate your career in a mission-driven organization.

What you'll do

In this role, you will be responsible for shaping the customer experience and driving adoption of Axon's innovative technology solutions within enterprise organizations. You will develop and maintain strategic relationships with key stakeholders, ensuring that customers derive maximum value from Axon's products. Your role will involve identifying customer needs, addressing challenges, and advocating for product enhancements that align with customer feedback. You will collaborate closely with sales, product, and engineering teams to ensure a seamless customer journey and to drive measurable business impact. You will also play a pivotal role in onboarding new customers, providing training and support to ensure successful implementation of Axon's solutions. Your insights will directly influence product innovation, as you gather and relay customer feedback to the development teams. You will be a key player in expanding Axon's footprint within the enterprise segment, contributing to the company's mission of protecting life and building a safer, more connected world.

What we offer

At Axon, you will be part of a fast-paced and meaningful work environment where your contributions matter. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will work alongside top industry talent and have the chance to make a significant impact in an evolving market. Our culture emphasizes collaboration, diversity, and inclusion, ensuring that all employees feel empowered to do their best work. Join us in our mission to protect life and make a difference in the world through innovative technology.