Senior Operations Program Manager, Incident Management

Who you are

You have extensive experience in operations management, particularly in incident management, and are adept at evolving business strategies to enhance operational efficiency. Your strong interpersonal skills enable you to collaborate effectively with diverse teams, including Product, Retail, and Engineering, ensuring that customer experiences are prioritized in all initiatives. You thrive in fast-paced environments and are skilled at navigating ambiguity, making you an ideal candidate for this role. Your passion for customer experience drives you to solve complex problems and improve processes continuously.

Desirable

Experience in the payments industry or with financial products would be a significant advantage. Familiarity with operational excellence frameworks and methodologies can further enhance your contributions to the team. You are also comfortable using data to inform decision-making and process improvements, which aligns with the team's goals.

What you'll do

As the Senior Operations Program Manager for Incident Management, you will lead the development and implementation of incident management strategies that ensure timely resolution of operational issues. You will work closely with cross-functional teams to identify areas for improvement and develop processes that enhance the customer experience for Apple Card and Apple Cash users. Your role will involve defining operational capabilities and driving initiatives that align with the company's vision for the future of payments. You will also be responsible for monitoring incident processes and ensuring that best practices are followed across the organization.

What we offer

Apple provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with some of the most talented individuals in the industry, contributing to projects that have a meaningful impact on customers worldwide. The company values diversity and inclusion, fostering a culture where all employees can thrive. Competitive compensation and benefits are part of the package, reflecting Apple's commitment to its employees' well-being and professional growth.