Streamlining restaurant management with powerful software
Restaurant365 is a comprehensive cloud-based restaurant management software headquartered in Austin, Texas. The platform integrates with POS systems, payroll, vendors, and banks, serving over 10,000 restaurant locations across the U.S. Founded in 2011, Restaurant365 has raised $100M in funding from ...
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, along with comprehensive health benefits....
Restaurant365 fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that enhance the r...
Restaurant365 • Mexico City
Restaurant365 is hiring a Support Specialist to assist customers with questions and issues on the R365 platform. You'll provide support through tickets, live chat, and phone calls. This role is ideal for detail-oriented individuals who thrive in a customer-focused environment.
You are a detail-oriented individual who excels in a customer-focused environment. You thrive in fast-paced settings and have a knack for resolving issues efficiently. Your communication skills are strong, allowing you to guide customers through workflows and address their concerns effectively. You understand the importance of customer satisfaction and are committed to providing high-quality support. You are comfortable using various communication channels, including tickets, live chat, and phone calls, to assist customers. You are eager to learn and adapt to new challenges as they arise.
As a Support Specialist at Restaurant365, you will be the first point of contact for customers seeking assistance with the R365 platform. You will handle customer inquiries through tickets, live chat, and phone calls, ensuring that each interaction is positive and productive. Your role will involve guiding customers through workflows and helping them resolve common issues. When faced with complex cases, you will escalate them to the appropriate team members for further assistance. You will also document customer interactions and feedback to help improve the support process. Your ability to remain calm under pressure and your dedication to customer service will be key to your success in this role.
Restaurant365 offers a supportive work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a diverse team of professionals who are passionate about helping customers succeed. We value your contributions and encourage you to share your ideas for improving our support processes. As part of our team, you will receive ongoing training and development to enhance your skills and knowledge in the restaurant technology industry. We believe in recognizing and rewarding hard work, and we are committed to fostering a culture of collaboration and respect.
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