Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with the DoD on solutioning and transforming DoD IT. You will work with the AWS account managers, AWS solution architects, and AWS service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific DoD requirements and mission delivery.
Key job responsibilities
Core Responsibilities
• Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans, drivers, blockers, and develop solutions.
• Work with DoD mission owners and AWS subject matter experts, solutions architects, and professional service engineers to develop solutions and oversee implementation.
• Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
• Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
• Meet regularly with DoD account managers to determine strategy, provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
• Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Ability to obtain the Solution Architect Associate certification within 9 months of employment.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
The candidate must have demonstrated experience understanding customers needs, working with others to develop a solution and implementing the large solution while removing blockers. Withing 9 months of the start date the candidate must obtain the AWS SSA certification.
Candidate should have passed the AWS SSA Certification and had experience working with DoD compliance and contracting processes.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
