Technical Support Engineer - Microsoft Endpoint Configuration Manager (Chinese Language Support)

Who you are

You are a problem solver with a passion for delivering exceptional customer support. You thrive in a collaborative environment and are eager to develop your technical proficiency while helping customers navigate their challenges with Microsoft products. Your ability to communicate effectively in Chinese will be a key asset in this role, allowing you to assist a diverse range of customers. You are motivated to learn and grow within the Microsoft Customer Experience & Success organization, contributing to a team that values trust and confidence in customer interactions.

Desirable

Experience in technical support or customer service roles is a plus, but not mandatory. Familiarity with Microsoft products and services will help you excel in this position. A proactive attitude and willingness to learn will set you apart as a candidate.

What you'll do

As a Technical Support Engineer, you will own and troubleshoot customer technical issues related to Microsoft Endpoint Configuration Manager. You will work closely with customers to understand their challenges and provide effective solutions, ensuring a seamless support experience. Your role will involve collaborating with cross-functional teams to prevent future problems and enhance customer satisfaction. You will also have the opportunity to develop your skills in problem-solving, research, and collaboration, which are essential for your career growth within the organization.

You will engage with customers through various channels, addressing their inquiries and providing guidance on best practices for using Microsoft products. Your contributions will help build trust and confidence in the Microsoft brand, as you assist customers in maximizing their investments in Microsoft technologies. You will be part of a team that is dedicated to delivering a differentiated and connected customer experience, making a meaningful impact on customer success.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a difference in the lives of customers. You will have access to ongoing training and development opportunities to enhance your technical skills and advance your career. The company values diversity and inclusion, fostering a culture where every employee can thrive. You will be part of a global team that is committed to delivering exceptional customer experiences and driving innovation in the technology industry.