Technical Training Manager

Who you are

You have a proven track record in training and development, with experience in managing training programs that enhance employee performance. Your leadership skills enable you to effectively guide a team of Training Support Specialists, ensuring they provide the necessary coaching and support to new agents. You are adept at collaborating with cross-functional teams, particularly in learning and operational environments, to create impactful training experiences. You understand the importance of performance metrics and are committed to helping agents achieve their targets through structured training methodologies.

Desirable

Experience in the financial services industry is a plus, as is familiarity with mobile-first technology and innovative training solutions. You are comfortable using data to inform training strategies and are always looking for ways to improve the learning experience for new hires.

What you'll do

In this role, you will be responsible for the design, implementation, and management of the Agent Nesting Program. This includes developing the program's structure, content, and scheduling to ensure a smooth transition for new agents from classroom training to real-world application. You will lead a team of Training Support Specialists, providing them with the guidance and resources they need to succeed in their roles. Collaboration with the Learning & Delivery team will be essential as you work to align training objectives with operational goals. You will monitor agent performance and provide feedback to continuously improve the training process, ensuring that all agents meet their performance targets.

What we offer

SoFi offers a dynamic work environment where you can make a significant impact on the training and development of new employees. You will have the opportunity to shape the future of training within the organization, contributing to a culture of continuous learning and improvement. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to transform personal finance and make a difference in the lives of our members.