Effortless payments for every business in Europe
Mollie, headquartered in Amsterdam, is a leading payment service provider that simplifies payment integration for over 120,000 businesses, including Deliveroo, Unicef, and Acer. With $912.8 million raised in Series B funding, Mollie launched Mollie Capital in the UK, offering SME merchants quick fun...
Mollie offers a range of benefits including a MacBook, noise-cancelling headphones, 25 holiday days, and 20 days working from abroad. Employees also e...
Mollie fosters a culture focused on innovation and efficiency, leveraging AI-driven solutions like MollieGPT for customer support. The company values ...
Mollie • Lisbon
Mollie is seeking a Technical Support Specialist to provide expert assistance for complex technical matters related to their payment integration services. You'll work closely with customers and internal teams to ensure optimal implementation of Mollie's products. This role requires strong technical knowledge and customer service skills.
You have a strong background in technical support, ideally with experience in the fintech industry — you understand the nuances of payment systems and can communicate complex technical concepts clearly to customers. You are skilled in resolving technical issues and have a knack for problem-solving, ensuring that customers can effectively utilize Mollie's services. Your experience with API integrations is solid, and you are comfortable guiding customers through the implementation process. You thrive in a collaborative environment, working closely with engineering and product teams to relay customer feedback and improve service offerings. You are passionate about customer success and are dedicated to providing exceptional support. You are adaptable and eager to learn, especially about new technologies and trends in the fintech space.
Experience with payment processing systems or financial software would be a plus — you understand the challenges businesses face when integrating payment solutions. Familiarity with customer relationship management (CRM) tools can enhance your ability to track and manage customer interactions effectively.
In this role, you will be the definitive technical voice for Mollie's customers, ensuring they can run their businesses smoothly by resolving complex technical matters. You will assist customers with the integration of Mollie's products and services, providing technical expertise for custom API integrations and plugins. Your role will involve troubleshooting issues, guiding customers through the setup process, and ensuring they have the resources they need to succeed. You will collaborate with internal teams, including engineering and product, to relay customer feedback and contribute to product improvements. You will also participate in training sessions to enhance your knowledge of Mollie's offerings and stay updated on industry trends. Your contributions will help shape the customer experience and drive the success of Mollie's platform.
Mollie offers a dynamic work environment where you can grow your skills and make a real impact in the fintech industry. You will be part of a high-performing team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement — we believe in fostering talent and providing opportunities for growth. Join us in shaping the future of finance and making payments effortless for businesses across Europe.
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