Associate Director, Customer Success

Who you are

You have a proven track record in customer success management, with at least 5 years of experience in a leadership role. You understand the importance of customer satisfaction and have successfully implemented strategies that enhance customer engagement and retention. Your ability to analyze customer feedback and translate it into actionable insights sets you apart. You are a strong communicator and collaborator, able to work effectively with cross-functional teams to drive customer success initiatives. You are passionate about leveraging technology to improve customer experiences and are comfortable working in a fast-paced environment. You embrace challenges and are willing to take on new tasks that may not always be described in the initial job description.

What you'll do

In this role, you will lead the Customer Success team, ensuring that our customers receive the highest level of service and support. You will develop and implement customer success strategies that align with Geotab's goals and objectives. You will work closely with sales, product, and engineering teams to ensure that customer feedback is incorporated into product development and enhancements. You will analyze customer data to identify trends and areas for improvement, and you will create reports to communicate these insights to stakeholders. You will also be responsible for mentoring and developing your team, fostering a culture of continuous improvement and customer-centricity.

What we offer

Geotab offers a dynamic work environment where you can grow your career and make a meaningful impact. We provide competitive compensation and benefits, including opportunities for professional development and training. Our inclusive culture values diversity and encourages collaboration and innovation. Join us and be part of a team that is dedicated to making a difference in the world of connected transportation.