HR Contact Center Associate with French and English – 12-months (fixed-term) contract

Who you are

You are a proactive individual with a strong command of both French and English, ready to engage with employees and managers at Amazon. You possess excellent communication skills, both verbal and written, allowing you to effectively resolve HR queries related to the employee life-cycle. Your customer service orientation drives you to take ownership of employee contacts, ensuring each interaction is handled with care and attention.

You have a keen eye for detail and are able to identify gaps in documentation and processes, contributing to the continuous improvement of the HR Contact Center's service levels. Your ability to seek and incorporate employee feedback demonstrates your commitment to enhancing the overall customer experience. You thrive in a fast-paced environment and are eager to learn and grow within the HR field.

What you'll do

As an HR Contact Center Associate, you will be the first point of contact for employees and managers, addressing their queries through various channels including phone, live chat, and email. You will handle a wide range of HR-related inquiries, from benefits and payroll to onboarding and terminations. Your role will involve referring to standard operating procedures and documentation to provide accurate information and escalate issues when necessary.

You will take ownership of each employee contact, ensuring that queries are resolved efficiently and effectively. By actively seeking feedback from employees, you will help identify areas for improvement in service delivery. Your communication skills will be essential as you explain complex HR processes in a clear and concise manner, ensuring that employees feel supported throughout their interactions with the HR Contact Center.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and customer obsession. You will have the opportunity to develop your skills in a supportive environment, with access to training and resources that will help you grow in your career. We believe in empowering our employees to make bold bets and drive change, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making history and contributing to a culture of excellence at Amazon.