The influencer marketing platform for global brands
CreatorIQ is a leading influencer marketing platform headquartered in Culver City, CA, specializing in managing and optimizing creator-driven campaigns for brands like Disney, Salesforce, and Airbnb. With over 17 million global influencer profiles, CreatorIQ integrates global payments and media perf...
CreatorIQ offers competitive stock options, a 401k plan, and comprehensive medical, dental, and vision benefits. Employees enjoy flexible paid time of...
CreatorIQ fosters a culture focused on innovation and adaptability, essential for navigating the fast-evolving social media landscape. The company enc...
CreatorIQ • Manila
CreatorIQ is seeking a Customer Success Specialist to support agency and brand customers through high-quality management and account coordination. This role emphasizes customer communications and operational execution.
You are a detail-oriented individual with a strong focus on customer satisfaction. You thrive in environments where you can manage multiple tasks and prioritize effectively. Your communication skills are top-notch, allowing you to engage with clients professionally and efficiently. You understand the importance of operational execution and are committed to providing timely support throughout the customer lifecycle. You are adaptable and can work in a flexible environment that combines both in-person and remote work. You are eager to contribute to a team that values innovation and collaboration.
As a Customer Success Specialist at CreatorIQ, you will play a critical role in supporting our agency and brand customers. Your responsibilities will include managing customer communications and ensuring that all inquiries are addressed promptly and professionally. You will coordinate day-to-day account activities, ensuring that customers receive organized and high-quality support. You will assist in the renewal process, helping to maintain strong relationships with clients. Your role will require you to be proactive in identifying customer needs and providing solutions that enhance their experience with our platform. You will collaborate with various teams to ensure that customer feedback is communicated effectively and that we continuously improve our services. You will also participate in training sessions to stay updated on our products and services, enabling you to provide the best support possible.
At CreatorIQ, we believe in the importance of a comprehensive benefits package. We offer competitive compensation and a flexible work model that allows for both in-person and remote work. You will be part of a dynamic team that celebrates differences and fosters innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in transforming the marketing industry and making businesses more human.
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