Customer Activation Manager

Who you are

You have a proven track record in customer success or project management, ideally within the technology or AI sectors — your experience has equipped you with the ability to guide clients through complex transformations and ensure they achieve meaningful outcomes. You possess strong analytical skills and a systems-thinking mindset, allowing you to identify patterns and develop scalable methodologies that can be applied across diverse customer environments. Your communication skills are exceptional, enabling you to effectively collaborate with various stakeholders and convey complex concepts in an accessible manner. You are adaptable and thrive in dynamic environments, where you can design frameworks and processes that drive customer success. You understand the importance of innovation strategy and hands-on execution, and you are passionate about helping organizations unlock transformative use cases with AI.

Desirable

Experience in enterprise software or AI solutions is a plus, as is familiarity with project management tools and methodologies. A background in change management or organizational development would also be beneficial, as you will be responsible for pioneering activation methodologies that can be replicated across multiple clients.

What you'll do

In this role, you will be the architect of enterprise AI transformation, owning the critical first 90 days of customer engagement. You will guide organizations from contract signature to production deployment, ensuring they achieve breakthrough innovation rather than simply incremental improvements. Your responsibilities will include designing frameworks and repeatable processes that can be deployed consistently across diverse customer environments. You will operate at the intersection of innovation strategy and hands-on execution, directly shaping how we activate enterprise customers. By identifying patterns across customer activations, you will build replicable approaches to organizational change while maintaining the agility to adapt to each client's unique needs. Your project management rigor will ensure that every customer achieves meaningful outcomes within their first 90 days, fundamentally changing how they work and compete in their respective markets.

What we offer

At Anthropic, we offer competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, and flexible working hours. You will have the opportunity to collaborate with a diverse team of researchers, engineers, policy experts, and business leaders who are committed to building beneficial AI systems. Our office in London provides a lovely space for collaboration, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to create reliable, interpretable, and steerable AI systems that are safe and beneficial for society.