Customer Success Engineer

Who you are

You have a strong background in customer success engineering, ideally with experience in digital adoption platforms or similar technologies. You understand the importance of maximizing customer value and have a knack for analyzing reports to anticipate customer needs. Your proactive approach enables you to engage effectively with clients, ensuring they derive the most benefit from the solutions provided. You are comfortable working in a collaborative environment, bridging the gap between product capabilities and business outcomes. You possess excellent communication skills, allowing you to serve as a trusted advisor to customers while also being hands-on in implementing solutions. You are driven by customer satisfaction and are always looking for ways to enhance the user experience.

What you'll do

As a Customer Success Engineer at WalkMe, you will work on strategic assignments that focus on ensuring customers are maximizing the value of WalkMe solutions. You will engage with customers to understand their needs and provide tailored solutions that enhance their digital transformation journey. Your role will involve analyzing customer usage reports and leveraging AI insights to identify opportunities for improvement. You will proactively engage with customers to drive adoption and retention, ensuring they are satisfied with the services provided. You will collaborate closely with product teams to relay customer feedback and help shape future product developments. Additionally, you will conduct training sessions and workshops to empower customers in utilizing WalkMe's features effectively. Your efforts will directly contribute to improving overall customer sentiment and driving growth for the organization.

What we offer

WalkMe offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to revolutionizing the digital transformation journey for businesses. We provide a supportive culture that encourages collaboration and innovation. As part of SAP, you will be part of a larger mission to enhance user experience and productivity across various industries. We value your contributions and are committed to your professional development, providing resources and opportunities for growth within the company.