At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
We are seeking a Sr Manager, Marketing for Amazon Flex in the Worldwide Marketing & Communications team. In this role, you will serve as the global marketing leader for Amazon Flex, architecting and overseeing our worldwide marketing vision encompassing brand strategy, creative direction, customer acquisition, conversion, engagement and retention. You will lead a team responsible for setting up strategies, systems, mechanisms, processes and programs that can be used across all locales, to improve how they are able to deliver on regional business goals. This includes owning the global marketing roadmap, advising on country-specific marketing strategies, and orchestrating integrated campaigns that drive business growth while maintaining brand consistency across regions. This highly visible position requires an exceptional leader who can navigate complex stakeholder environments while delivering measurable results. You will manage a team of product marketers and program managers and need to balance short-term tactical execution with long-term strategic planning, using data-driven insights to inform decisions. The ideal candidate will bring proven experience managing and scaling marketing globally, strong analytical capabilities, cross-cultural communication skills, and a track record of building and executing sophisticated go-to-market strategies in fast-paced, ambiguous environments. They will possess exemplary written and oral communications skills and the ability to earn trust with and advise leadership.
Key job responsibilities
- Drive the marketing strategy for Amazon Flex, including brand definition and positioning, customer acquisition, segmentation and targeting, engagement and retention, and marketing related roadmaps.
- Lead and develop a highly effective marketing organization across the customer lifecycle, including branding, lead generation, customer conversion, customer engagement, product and program marketing, creative, and program management.
- Continually experiment and introduce new approaches to marketing that acquire and engage customers in innovative ways.
- Identify, create and build programs aimed at improving and simplifying the customer journey.
- Build scalable and repeatable marketing programs that have broad, but targeted reach. Use lessons learned to create global playbooks, toolkits and processes than enable programs to scale.
- Track, measure, and analyze the performance of marketing campaigns, and report results to marketing and business leadership.
- Manage marketing budget, including allocation and reconciliation.
- Advise and collaborate efficiently and effectively with the regional marketing, communications, learning and MarTech teams to support achieving goals and objectives.
- Partner closely with stakeholders across our product, engineering, business development, PR, legal, public policy, business operations, and creative organizations.
- Coach and developing a team of high-performing product marketing and program specialists.- 10+ years of professional non-internship marketing experience
- Experience managing teams
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams
- Experience in inter-team working skills to develop partnership with partner, tech team and operating at leadership levels
- Experience driving new business segment or services launches
- Experience using data and metrics to measure impact and determine improvements
- Experience scaling globally
- Experience communicating results to senior leadership
- Experience guiding creative input, development and execution from concept to completion- Knowledge of Photoshop, video editing, and related tools
- MBA
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $168,300/year in our lowest geographic market up to $278,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
