Customer Service Representative

Who you are

You have at least 1 year of professional customer service experience, ideally in a call center, tech support, or client-facing role. You thrive in environments where empathy, communication, and problem-solving are key. You are motivated and client-focused, ready to learn and grow in a supportive setting. If you are bilingual in English and Spanish, that is a plus, as Hibu values diverse communication skills. You are passionate about helping small businesses succeed online and are eager to make a real impact in your role.

What you'll do

As a Customer Service Representative at Hibu, you will be the first point of contact for clients and sales representatives. Your primary responsibility will be to answer calls and emails, gathering details to understand and diagnose client issues. You will troubleshoot problems, make updates, and ensure that clients' online presence is optimized. You will also participate in 5 weeks of paid training to equip you with the necessary tools and knowledge to excel in your role. Your contributions will directly impact the success of small businesses as you help them navigate Hibu's suite of digital marketing solutions.

What we offer

Hibu offers a competitive starting salary of $17.00 per hour, along with a quarterly performance bonus of up to $4,000 annually. You will have access to best-in-class training and a clear growth path, with advancement opportunities available after just 6 months. The company fosters a supportive environment where you can thrive and develop your skills. Hibu is committed to helping you succeed in your career while making a meaningful impact on the businesses you support.