Business Manager, Client Experience

Who you are

You have a strong background in business operations, ideally with experience in client management or support roles. Your organizational skills are top-notch, allowing you to manage multiple tasks efficiently while maintaining attention to detail. You thrive in collaborative environments and are adept at communicating with various stakeholders, ensuring that everyone is aligned and informed. You understand the importance of client relationships and are committed to enhancing the client experience through proactive support and strategic initiatives. You are comfortable working in a fast-paced environment and can adapt to changing priorities with ease. You value continuous learning and are eager to contribute to a culture of creativity and belonging.

Desirable

Experience in marketing services or a related field would be a plus. Familiarity with project management tools and methodologies can enhance your effectiveness in this role. A background in data analysis or reporting can also be beneficial as you support the Client Growth team in executing high-value client programs.

What you'll do

As the Business Manager, Client Experience, you will serve as the primary operational interface between the Global Client Leads and the Chief Client Officer. Your role is critical in providing day-to-day operational support to the Client Growth team, ensuring seamless execution of client programs and strategic initiatives. You will manage administrative tasks, coordinate meetings, and facilitate communication among senior leaders to help them focus on revenue-generating activities. You will also play a pivotal role in maintaining the momentum of client relationships, ensuring that all interactions are positive and productive. Your proactive approach will help identify opportunities for improvement in client engagement and satisfaction, contributing to the overall success of the organization.

What we offer

WPP offers a dynamic work environment where creativity and collaboration are at the forefront. You will be part of a global network of talented individuals dedicated to making a difference for clients and communities. The company is committed to fostering a culture of respect and belonging, providing opportunities for professional growth and development. You will have access to resources and support that enable you to excel in your role and contribute to the success of the team. WPP values diversity and encourages applications from individuals with varied backgrounds and experiences, ensuring that everyone has the opportunity to thrive in their careers.