Manager, Platform Operations (Base Hong Kong)

Who you are

You have a proven track record in operations management, ideally with experience in platform or marketplace environments. Your leadership skills are complemented by your ability to drive initiatives that enhance user experience and operational efficiency. You thrive in dynamic settings and are adept at managing multiple priorities while ensuring a high level of service for users and drivers alike.

You possess strong analytical skills and can leverage data to inform decision-making and strategy. Your experience includes collaborating with cross-functional teams to implement solutions that maximize marketplace transactions. You are comfortable wearing many hats and are skilled at iterating quickly to adapt to changing business needs.

Desirable

Experience in the logistics or delivery industry is a plus, as is familiarity with product capability enhancement. You have a knack for understanding user needs and translating them into actionable business strategies. Your communication skills enable you to maintain ongoing dialogues with city operations teams, ensuring alignment and collaboration across the organization.

What you'll do

In this role, you will lead the Platform Operations team, focusing on growing the online platform and marketplace. You will develop and implement strategies that enhance user experience through various business initiatives. Your responsibilities will include overseeing the execution of platform tactics that benefit both users and drivers, ensuring that service levels remain high.

You will work closely with city operations teams to identify areas for improvement and drive product capability enhancements. Your ability to analyze marketplace data will be crucial in making informed decisions that impact the overall success of the platform. You will also be responsible for fostering a culture of continuous improvement within your team, encouraging innovative solutions to operational challenges.

What we offer

Lalamove offers a collaborative work environment where your contributions will directly impact the growth of our platform. You will have the opportunity to work with a diverse team across multiple regions, gaining insights into various markets and operational strategies. We value your expertise and are committed to providing the resources you need to succeed in your role. Join us in empowering local communities through efficient delivery solutions.