Bilingual Senior Merchant Support Specialist - (French)

Who you are

You have a strong background in customer support, particularly in a fast-paced environment, and are fluent in both English and French. Your ability to build rapport with clients is exceptional, and you thrive on providing comprehensive support tailored to individual needs. You are proactive in identifying trends and potential issues, ensuring that merchants feel valued and understood. Your communication skills are top-notch, allowing you to effectively collaborate with internal teams to resolve complex problems. You understand the nuances of brand interactions and can anticipate future needs, making you an invaluable asset to the team.

What you'll do

In this role, you will serve as the primary support point of contact for administrators at Uber Eats’ largest brands. You will drive the resolution of complex problems by leveraging internal resources and utilizing multiple communication channels, including email, chat, and phone support. Your goal is to make using Uber Eats as seamless as possible for merchants, fostering trusting and long-lasting partnerships. You will partner with internal teams to ensure that customer issues are escalated appropriately and resolved satisfactorily, keeping customers informed throughout the process. Additionally, you will proactively identify trends or impending issues, contributing to the overall improvement of the support experience.

What we offer

Uber offers a collaborative work environment where you can grow your career while making a significant impact on the merchant experience. You will have the opportunity to work closely with various teams, enhancing your skills and knowledge in customer support. The company values its employees and encourages a culture of continuous learning and development. You will also benefit from competitive compensation and the chance to be part of a leading company in the tech industry.