Service Desk Team Lead

Who you are

You are an experienced leader with a proven record of managing a service desk team to deliver top-notch technical support. You thrive on solving problems and ensuring that every customer interaction ends with a smile. Your comprehensive knowledge of widely used operating systems, software, and hardware makes you the go-to person when tech gets tricky. You enjoy working in a collaborative and upbeat environment where achievements are celebrated, and you are passionate about transforming everyday work into meaningful impact. You are committed to ongoing development and growth, and you appreciate a company that invests in your career path.

What you'll do

As the Service Desk Team Lead, you will keep operations humming by managing priorities and meeting deadlines. You will lead your team in providing exceptional technical support, ensuring that all customer inquiries are handled efficiently and effectively. You will be responsible for training and mentoring team members, fostering a culture of collaboration and respect. Your role will involve troubleshooting technical issues, coordinating with other departments, and implementing best practices to enhance service delivery. You will also play a key role in developing and maintaining documentation related to technical support processes and procedures.

What we offer

At Dyopath, you will enjoy a supportive and award-winning culture known for outstanding IT service. We offer a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, a 401(k) with company match, and unique perks like a “You Pick a Day” paid holiday and pet insurance. You will work Monday to Friday during core business hours in Waddell, AZ, in a fun and respectful teamwork environment where your contributions are valued and recognized.