Your go-to platform for easy travel bookings
Skyscanner, headquartered in Edinburgh, UK, is a leading travel aggregator platform that simplifies the search for flights, hotels, and car hire. With over 100 million monthly users, Skyscanner has raised $174.4 million in funding and operates in both B2C and B2B markets. The company is focused on t...
Skyscanner offers a range of benefits including 30 days every 2 years to work from another Skyscanner office, the option to purchase extra holidays, f...
Skyscanner's culture emphasizes consumer focus and innovative marketing strategies, allowing the company to grow significantly through word-of-mouth r...
Skyscanner • Edinburgh
Skyscanner is hiring an AI Conversation Designer to enhance user interactions through natural language. You'll design and implement conversational interfaces powered by AI, utilizing skills in UX research and NLP. This role is ideal for those with a background in conversational design and user experience.
You have a strong background in conversational design, with experience in creating engaging and effective user interactions. Your understanding of UX research allows you to analyze user needs and behaviors, ensuring that every conversation feels natural and helpful. You are familiar with the principles of AI and natural language processing, enabling you to design interfaces that leverage these technologies effectively. You thrive in collaborative environments, working closely with cross-functional teams to bring innovative ideas to life. You are passionate about staying updated on emerging trends in conversational AI, always looking for ways to improve user experiences. You understand the importance of performance metrics and are skilled at analyzing data to refine conversational flows.
In this role, you will define and implement best-practice AI conversational design across key product work-streams at Skyscanner. You will create, test, and refine conversational flows, ensuring that they align with user expectations and brand voice. Collaborating with the Content Design team, you will analyze performance metrics to continuously improve the effectiveness of conversational interfaces. You will stay on top of emerging trends in conversational and generative AI, bringing fresh thinking and innovative ideas into your designs. Your work will directly impact how Skyscanner interacts with millions of travelers, making their planning experience seamless and enjoyable. You will also engage in prototyping and user testing, gathering feedback to iterate on your designs and enhance user satisfaction.
Skyscanner offers a dynamic work environment where you can contribute to meaningful projects that impact travelers worldwide. You will have the opportunity to work in a hybrid setting, balancing remote work with in-office collaboration. We value diversity and encourage applicants from all backgrounds to apply, even if they don't meet every requirement. Our team is committed to professional growth, providing resources and support for your development in the field of AI and conversational design. Join us in our mission to become the world's number one travel ally, and help shape the future of travel planning.
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