The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • San Jose, San Jose, CRI
Amazon is hiring a Shipper Success Specialist to support enterprise shippers by resolving inquiries and optimizing shipping operations. This role requires strong problem-solving skills and a commitment to customer service.
You have a strong background in customer service or operations, ideally with experience in logistics or shipping. You excel at resolving complex inquiries and escalations, demonstrating a high standard of urgency and attention to detail. Your ability to listen to customer feedback and identify trends will help drive continuous improvement initiatives that enhance the overall shipper experience. You are dedicated to providing high-touch support to enterprise shippers, ensuring their needs are met with efficiency and care. You thrive in a fast-paced environment and are comfortable handling multiple priorities while maintaining a focus on customer satisfaction. You understand the importance of building relationships with shippers and are committed to helping them succeed in their shipping operations.
As a Shipper Success Specialist, you will be at the forefront of supporting our enterprise shippers, handling complex inquiries and escalations while delivering solutions that optimize their shipping operations. You will be responsible for resolving shipper issues, identifying trends, and contributing to continuous improvement initiatives that enhance the overall shipper experience. Your role will involve collaborating with various teams to escalate pain points and drive strategic innovation within Amazon Shipping. You will leverage Amazon's core strengths in logistics excellence to create competitive advantages for our enterprise shippers. Your dedication to service reliability and innovation will directly support Amazon's mission of being Earth's most customer-centric company. You will play a critical role in listening to shippers and ensuring that their feedback is incorporated into our service offerings. You will also be expected to contribute to building a scalable and profitable network that brings value to both our customers and Amazon.
At Amazon, we offer a dynamic work environment where you can grow your career while making a significant impact on our shipping operations. You will have the opportunity to work with a talented team that is committed to innovation and excellence. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to transform the shipping experience for our business partners and support our commitment to customer obsession.
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