Senior Enterprise Account Manager

Who you are

You have a proven track record in account management, particularly with enterprise-level clients, and understand the complexities of managing relationships with large organizations. Your experience spans various industries, with a focus on food and beverage, hospitality, or similar sectors. You excel in building strong partnerships and have a knack for identifying opportunities that drive value for both the client and the company. You are adept at navigating complex organizational structures and can effectively communicate with stakeholders at all levels. Your analytical skills allow you to assess client needs and tailor solutions that align with their business goals. You are a strategic thinker who can balance immediate client demands with long-term relationship building.

Desirable

Experience in the payments or financial services industry is a plus, as is familiarity with omnichannel solutions. You are comfortable working with cross-functional teams and can leverage internal resources to enhance client satisfaction. A background in technology or software solutions will help you understand the products and services Square offers, enabling you to provide informed recommendations to clients.

What you'll do

In this role, you will be responsible for managing a portfolio of Square's most impactful enterprise clients, ensuring they receive exceptional service and support. You will work closely with clients to understand their unique needs and challenges, developing tailored solutions that drive their success. Your role will involve regular communication with key stakeholders, providing updates on product offerings, and identifying opportunities for upselling or cross-selling additional services. You will collaborate with internal teams, including product development and customer support, to ensure that client feedback is incorporated into future product enhancements. Additionally, you will analyze client performance metrics to identify trends and areas for improvement, presenting your findings to both clients and internal teams. Your ability to foster strong relationships will be crucial in retaining and growing your client base.

What we offer

At Block, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation packages, including salary and benefits, to attract top talent. You will have the opportunity to work with a diverse team of professionals who are passionate about helping businesses succeed. Our culture encourages collaboration and innovation, allowing you to contribute to meaningful projects that impact our clients and the broader community. We also provide opportunities for professional development and growth, ensuring that you can advance your career while making a difference in the world of commerce.