Sr. Program Manager, Gen AI Governance

Who you are

You have a strong background in program management, with at least 5 years of experience leading cross-functional teams and initiatives. You excel in developing governance frameworks and controls, ensuring compliance and operational efficiency. Your analytical skills are top-notch, allowing you to leverage both quantitative and qualitative data to drive insights and recommendations. You are adept at building relationships across various departments, including Compliance, Operations, Legal, Product, Engineering, and AI vendors, to ensure successful project execution. You thrive in a collaborative environment and are skilled at managing change within organizations. You are passionate about enhancing customer experiences and have a keen understanding of how to implement initiatives that align with key performance indicators.

What you'll do

As a Senior Program Manager at Chime, you will be responsible for leading initiatives that improve the member experience in Gen AI customer-facing channels. You will develop and implement critical governance frameworks and processes that ensure compliance and operational excellence. Your role will involve daily collaboration with various teams, including Compliance, Operations, Legal, Product, Engineering, and AI vendors, to deliver successful insights and recommendations. You will analyze data to identify areas of opportunity that provide the most value towards our KPIs, turning insights into actionable initiatives. You will help the organization rally around your initiatives, using your strong communication skills to articulate the value and impact of your work. You will also be responsible for tracking the progress of initiatives and ensuring that they align with the overall strategy of the Member Strategy & Experience Operations organization.

What we offer

Chime offers a dynamic work environment where you can make a significant impact on the member experience. You will have the opportunity to work with a talented team dedicated to delivering exceptional service and innovative solutions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. At Chime, we value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to create a world-class customer experience and help shape the future of banking.