Empowering online learning with Brightspace
D2L, headquartered in Kitchener, Ontario, is the creator of Brightspace, a leading learning management system (LMS) used by educational institutions and corporations worldwide. With over 1,000 customers, including major organizations like the University of Arizona and the Canadian Armed Forces, D2L ...
D2L offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a comprehensive parental leave program to support em...
D2L fosters a culture focused on continuous learning and innovation, encouraging employees to develop their skills while contributing to impactful edu...
D2L • Melbourne
D2L is seeking a Customer Success Specialist to partner with customers and drive measurable outcomes through the effective use of their Brightspace platform. This role requires deep product expertise and a focus on operational efficiency and long-term growth.
You are a Customer Success Specialist with a strong background in customer engagement and a passion for education technology. You understand the importance of driving measurable outcomes for customers and have experience in operational efficiency. You bring together deep product expertise and industry insight to help customers maximize their use of D2L’s Brightspace platform. You are a strategic partner who thrives on building relationships and ensuring customer satisfaction. You have a proactive approach to problem-solving and are dedicated to helping customers achieve their goals. You are comfortable working in a fast-paced environment and can adapt to changing customer needs. You believe in the transformative power of education and are excited to be part of a company that is modernizing the learning experience.
In this role, you will be responsible for driving customer success by ensuring that clients effectively utilize the Brightspace platform. You will work closely with customers to understand their needs and provide tailored solutions that enhance their learning environments. You will analyze customer data to identify trends and opportunities for improvement, helping clients achieve their desired outcomes. You will collaborate with cross-functional teams to address customer challenges and advocate for their needs within the organization. You will conduct training sessions and workshops to empower customers and ensure they are getting the most out of the platform. You will also gather feedback from customers to inform product development and enhancements. Your goal is to foster long-term relationships with customers and contribute to their overall success.
D2L offers a competitive benefits package that includes access to mental health services, financial planning, and wellness reimbursements. You will have opportunities for professional development and growth within the company. D2L values employee wellbeing and provides a supportive work environment. You will be part of a team that is dedicated to transforming education and making a positive impact on learners worldwide. The company promotes a culture of recognition and social events, creating a vibrant workplace where employees can thrive.
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