Customer Experience Specialist - Korean & English Speaker (Bangkok)

Who you are

You are a bilingual professional fluent in both Korean and English, ready to engage with customers and provide top-notch support. You have a passion for travel and understand the importance of delivering excellent customer service in a fast-paced environment. You thrive in a team setting and are eager to learn and grow within the company. Your communication skills are strong, allowing you to effectively address customer inquiries and resolve issues promptly. You are adaptable and can handle the dynamic nature of the travel industry, ensuring that every customer interaction is positive and impactful.

What you'll do

As a Customer Experience Specialist at Agoda, you will be the first point of contact for our customers, assisting them with their travel-related inquiries. You will provide real-time support through various channels, ensuring that customers receive timely and accurate information. Your role will involve understanding customer needs and providing solutions that enhance their travel experience. You will work closely with other team members to ensure a seamless flow of information and support. Additionally, you will be responsible for documenting customer interactions and feedback to help improve our services. Your contributions will play a vital role in maintaining Agoda's reputation for excellent customer service.

What we offer

Agoda offers a vibrant work environment where you can develop your skills and grow your career in customer service. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to equip you with the knowledge and tools needed to succeed in your role. Additionally, you will have access to various employee benefits and opportunities for career advancement within the company. Join us in bridging the world through travel and making a positive impact on our customers' journeys.