The cloud-based call center for modern sales teams
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Aircall • Seattle Office
Aircall is seeking an Account Manager to own customer success and relationships at all levels of their organizations. This hybrid role requires strong collaboration and communication skills to drive customer satisfaction and success.
You have a proven track record in account management, demonstrating your ability to build and maintain strong relationships with customers. Your experience has equipped you with the skills to understand customer needs and deliver tailored solutions that drive satisfaction and success. You thrive in a collaborative environment, working closely with cross-functional teams to ensure that customer expectations are met and exceeded. You are adaptable and can navigate the challenges that come with a fast-paced, evolving company like Aircall. Your passion for customer success is evident in your proactive approach to problem-solving and your commitment to continuous learning.
Experience in the technology or communications sector is a plus, as it allows you to better understand the unique challenges faced by customers in these industries. Familiarity with AI-powered solutions and customer communication platforms will give you an edge in this role. You are comfortable using data to inform your decisions and can leverage analytics to enhance customer experiences. A background in sales or customer support can also be beneficial, as it provides insight into the customer journey and the importance of effective communication.
As an Account Manager at Aircall, you will take ownership of customer success, ensuring that clients are satisfied and achieving their desired outcomes with our AI-powered communications platform. You will engage with customers at all levels of their organizations, building strong relationships that foster trust and collaboration. Your role will involve understanding customer needs, providing tailored solutions, and acting as a liaison between customers and internal teams to ensure seamless service delivery. You will also be responsible for identifying opportunities for upselling and cross-selling, contributing to the overall growth of the business.
You will work closely with the product and engineering teams to relay customer feedback and insights, helping to shape the future of our offerings. Your ability to communicate effectively will be crucial as you present solutions and updates to customers, ensuring they are informed and engaged throughout their journey with Aircall. You will also participate in regular training and development sessions to stay updated on product features and industry trends, enabling you to provide the best possible service to your clients.
At Aircall, we offer a dynamic work environment where you can thrive and make a real impact. Our hybrid work model allows you to balance in-office collaboration with remote flexibility, ensuring you have the support you need to succeed. We value open communication and collaboration, fostering a culture where your ideas and contributions are recognized and appreciated. You will have access to ongoing training and development opportunities, empowering you to grow your skills and advance your career within the company. Join us and be part of a team that is redefining customer communications and driving innovation in the industry.
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