Responsable de la réussite client

Who you are

You have a strong background in customer success or account management, ideally with experience in SaaS environments. You excel in building relationships and understand the importance of customer satisfaction in driving business success. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are proactive in identifying customer needs and are skilled at problem-solving to enhance the customer experience. You thrive in a collaborative environment and enjoy working with cross-functional teams to achieve common goals. You are adaptable and can manage multiple priorities in a fast-paced setting.

What you'll do

As a Customer Success Manager at AppDirect, you will be responsible for ensuring that our clients are successful in using our subscription platform. You will engage with customers to understand their needs and provide tailored solutions that enhance their experience. You will collaborate with product and engineering teams to relay customer feedback and drive product improvements. You will also develop and implement strategies to increase customer engagement and retention. Regularly, you will conduct check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will analyze customer usage data to provide insights and recommendations that help clients maximize the value of our platform.

What we offer

At AppDirect, we offer a dynamic work environment where you can grow your career while making a meaningful impact. We provide competitive compensation and benefits, including flexible work arrangements. Our culture emphasizes authenticity and collaboration, allowing you to be yourself while contributing to our mission of empowering entrepreneurs worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.