Manager Investigations, KYC

Who you are

You have a strong background in operations and investigations, with a proven track record of leading teams to achieve high performance. Your experience includes developing strategies based on data and balancing business needs with customer experience. You are passionate about continuous learning and process improvement, always looking for ways to innovate and enhance operational efficiency.

You possess excellent leadership skills, enabling you to supervise and coordinate the activities of your team effectively. You understand the importance of people development and are committed to mentoring your team members to help them reach their full potential. You are adept at identifying trends in performance and implementing changes that drive improvement.

Your analytical mindset allows you to assess key business levers and recommend best-in-class processes that maintain productivity and quality. You thrive in a collaborative environment, working cross-functionally with operations and risk management to deliver compliant solutions that meet the needs of various Amazon Payments business units.

Desirable

Experience in KYC (Know Your Customer) processes or related compliance fields would be a significant advantage. Familiarity with data analysis tools and methodologies is also beneficial, as it will help you in developing data-driven strategies.

What you'll do

In this role, you will lead a team of investigators, ensuring that they are equipped to meet and exceed service levels. You will be responsible for driving projects to completion, developing innovative strategies, and implementing changes to processes that enhance operational efficiency. Your leadership will be crucial in fostering a culture of continuous improvement within your team.

You will collaborate with various stakeholders across the organization to deliver compliant solutions tailored to the needs of different business units. This will involve analyzing performance metrics, identifying areas for improvement, and recommending actionable changes to enhance service delivery.

Your role will also include overseeing the execution of road-mapped projects, ensuring that they align with business objectives and contribute to a positive customer experience. You will be expected to maintain high standards of productivity and quality, implementing best practices that support these goals.

What we offer

Amazon provides a dynamic work environment where you can grow your career in operations. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We value diversity and encourage applicants from all backgrounds to apply, even if they do not meet every requirement listed. Join us in shaping the future of compliance and investigations at Amazon.