Senior Sales Quality Analyst

Who you are

You have a strong background in quality assurance operations, particularly in customer-facing roles, and understand the importance of driving sales outcomes through effective data monitoring and compliance assessment. Your experience has equipped you with the skills to partner with leadership and cross-functional stakeholders to implement improvements that enhance the customer experience. You are detail-oriented and have a knack for analyzing data to derive actionable insights that can lead to better sales performance.

You thrive in a collaborative environment and are comfortable working with various teams to ensure that quality standards are met across all segments. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and foster a culture of quality within the organization. You are proactive in identifying areas for improvement and are driven by the desire to make a meaningful impact on the sales process.

Desirable

Experience with business intelligence tools and methodologies is a plus, as it will enable you to leverage data more effectively in your role. Familiarity with sales processes and customer relationship management systems will also be beneficial in understanding the nuances of the sales quality landscape.

What you'll do

In this role, you will be responsible for partnering with leadership to drive strong sales outcomes by implementing data monitoring systems that assess compliance and quality standards. You will work closely with various teams to identify areas for improvement and develop strategies that enhance the overall customer experience. Your analytical skills will be put to use as you assess data and provide insights that inform decision-making processes.

You will play a key role in developing and maintaining quality assurance programs that ensure adherence to best practices across the sales organization. This includes conducting regular assessments and audits to evaluate compliance with established standards. You will also be responsible for training and supporting team members in understanding quality expectations and how to meet them effectively.

Your contributions will help shape the future of sales quality at Samsara, as you work to create a culture of excellence and continuous improvement. You will have the opportunity to collaborate with cross-functional teams to implement initiatives that drive sales performance and enhance customer satisfaction. Your insights will be invaluable in refining processes and ensuring that the sales team is equipped to succeed.

What we offer

At Samsara, you will be part of a pioneering team that is transforming physical operations through innovative technology. We offer a supportive work environment where you can make a significant impact and grow your career. As a recently public company, we provide opportunities for professional development and the chance to work on exciting projects that shape the future of our industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.