Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE • India - Pune
NICE is seeking a Specialist Professional Services Engineer to deliver expertise in AI-driven applications, including chatbots and knowledge assistants. You'll implement and optimize solutions for enterprise contact centers, requiring skills in AI, NLP, and various integrations.
You have a strong background in technical implementation and customer engagement, with experience in configuring and optimizing AI-driven applications. You understand the nuances of enterprise contact centers and can effectively communicate with clients to deliver tailored solutions. Your expertise includes working with AI technologies, natural language processing, and various integrations such as ACD, IVR, and ASR. You thrive in a collaborative environment and are comfortable managing multiple projects simultaneously, ensuring alignment with customer requirements and industry best practices.
Experience with generative AI models and legacy systems is a plus, as is familiarity with project management methodologies. You are detail-oriented and possess strong problem-solving skills, allowing you to navigate complex technical challenges while maintaining a focus on customer satisfaction.
In this role, you will be responsible for the technical implementation of NICE CXone solutions, which includes configuring, programming, and developing AI applications. You will lead the design and development of multiple AI and bot applications, ensuring they meet customer needs and adhere to industry standards. Your role will involve optimizing and maintaining various AI bots, enhancing their performance and functionality. You will collaborate closely with project managers to oversee end-to-end project rollouts, managing system lifecycle development and change control processes. Additionally, you will provide consultative support to clients, helping them understand how to leverage NICE products effectively.
NICE offers a dynamic work environment where you can challenge yourself and grow your career. You will have the opportunity to work with cutting-edge technologies and make a significant impact on enterprise contact centers. We value innovation and encourage our employees to think outside the box. As part of our team, you will receive competitive compensation and benefits, along with opportunities for professional development and advancement within the company.
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