Support Engineer

Who you are

You are a dedicated Support Engineer with a passion for helping customers succeed. You have experience in technical support and are comfortable working with APIs, ensuring that users can effectively utilize the powerful speech-to-text models developed by AssemblyAI. You thrive in a remote work environment and are eager to contribute to a team that is at the forefront of AI technology.

You possess strong communication skills, allowing you to articulate complex technical concepts to customers with varying levels of technical expertise. You are proactive in identifying customer needs and are committed to providing timely and effective solutions. Your ability to work collaboratively with cross-functional teams ensures that customer feedback is integrated into product improvements.

You have a problem-solving mindset and enjoy troubleshooting technical issues, guiding customers through the resolution process. Your attention to detail and organizational skills help you manage multiple support requests efficiently. You are also open to learning and adapting to new technologies as the field of Speech AI evolves.

Desirable

Experience with speech recognition technologies or AI models is a plus. Familiarity with customer support tools and ticketing systems will enhance your ability to provide exceptional service. A background in software development or engineering can also be beneficial in understanding the technical aspects of the API.

What you'll do

As a Support Engineer at AssemblyAI, you will be responsible for providing exceptional technical support to our customers using our speech-to-text API. You will assist users in troubleshooting issues, answering questions, and guiding them through the integration process. Your role will involve collaborating with the engineering team to relay customer feedback and suggest improvements to the API based on user experiences.

You will engage with customers through various channels, including email, chat, and video calls, ensuring that their inquiries are addressed promptly and effectively. Your goal is to empower customers to leverage our AI models to their fullest potential, enhancing their products and services.

You will also contribute to the development of support documentation and resources, helping to create a knowledge base that can assist both customers and internal teams. By analyzing support trends and customer feedback, you will help identify areas for improvement in our products and services.

What we offer

AssemblyAI offers a dynamic remote work environment where you can collaborate with a talented team of AI experts. We provide opportunities for professional growth and development, encouraging you to expand your skills in the rapidly evolving field of Speech AI. You will be part of a mission-driven company that values innovation and customer success, contributing to the next generation of AI technologies.

We believe in a culture of support and collaboration, where your contributions are recognized and valued. Join us in building powerful AI solutions that make a meaningful impact on how businesses understand and utilize speech data.