Amazon Australia is seeking a Regional Inbound ACES Manager to drive process stabilization, standardization and continuous improvement for the Australian Customer Fulfillment Network.
This role is essential to establish best in class network performance across all Inbound process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the Fulfillment Centre (FC) network. As AU continues to rapidly grow our FC footprint and infuse the organisation with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements.
The role would act as a consolidatory Inbound subject matter expert (SME) for the Australian network. This knowledge and experience will be leveraged to provide consultation and drive improvement in the Inbound space across all FC's in Australia. The role will work closely with other departmental Amazon Customer Excellence Systems (ACES) members, launch teams, operations engineering and reliability and maintenance (RME), Vendor, FBA, Safety and IT teams to improve the input metrics for each of the Inbound process paths by prioritising and channeling resources to address gaps in existing processes.
Key job responsibilities
- Execute network level Inbound improvement initiatives with a cost and sustainability focus, working in close proximity with both ACES and Operational teams. This will often involve work with global stakeholders and teams, and may involve infrequent international travel.
- Execute targeted standardisation initiatives across the Australian network and then monitor and communicate results with senior stakeholders clearly.
- Ability to travel is essential in this role, with 40% travel estimated.
- Support ACES with process improvement projects to deploy across the Australian network.- SME level Inbound FC experience
- Degree from an accredited institution
- Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics
- Project Portfolio Management experience
- Cost variation/Cost saving experience within a similar industry
- Strong professional experience with Lean, Six Sigma and Kaizen methodologies
- Relevant knowledge of change management and continuous improvement methodologies
- Strong ability interpreting & communicating analytics and presenting to senior leadership
- Excellent communication skills and detail orientation
- Ability to thrive in a fast-paced environment
- Ability to motivate a team
Amazon offers employees in the operations team a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as Group Life and Salary Continuance insurance, highly subsidized private health insurance, Amazon Employee Discount, and up to 20 weeks paid parental leave, amongst others.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
