Director, Marketplace & Delivery Partner Operations, Uber Eats Japan

Who you are

You are an exceptional leader with a proven track record in operations management, particularly in complex marketplaces. With a deep understanding of the delivery ecosystem, you excel at balancing growth, quality, and partner satisfaction. Your analytical mindset allows you to derive insights from data, driving strategic decisions that enhance operational efficiency and partner engagement. You thrive in fast-paced environments and are adept at navigating the unique challenges of the Japanese market, ensuring that both consumers and delivery partners have a seamless experience.

You possess strong communication skills, enabling you to articulate your vision and strategy effectively to diverse stakeholders. Your ability to innovate and think critically sets you apart, as you continuously seek ways to improve processes and enhance the overall marketplace experience. You are passionate about creating a resilient supply base that supports sustained growth across multiple lines of business, including Grocery and Retail.

Desirable

Experience in leading teams within the logistics or delivery sector is a plus. Familiarity with the Japanese market and cultural nuances will help you navigate the complexities of this role more effectively. A background in technology-driven operations will also be beneficial as you work to integrate new solutions into existing frameworks.

What you'll do

In this role, you will be accountable for the overall strategy and execution of Marketplace and Delivery Partner Operations in Japan. You will ensure that millions of consumers receive a market-leading delivery experience while also focusing on the growth and satisfaction of delivery partners. Your responsibilities will include developing and implementing long-term strategies that align with Uber's ambitious expansion goals in the region. You will work closely with cross-functional teams to innovate and enhance the delivery process, ensuring that it meets the high standards expected by both consumers and partners.

You will lead a team of operations professionals, fostering a culture of excellence and continuous improvement. Your leadership will be crucial in driving initiatives that enhance delivery quality and efficiency, ultimately contributing to the success of Uber Eats in Japan. You will also be responsible for monitoring key performance indicators and using data-driven insights to inform decision-making and operational adjustments.

Collaboration will be key in this role, as you will partner with various departments to align strategies and ensure that operational goals are met. You will engage with stakeholders to communicate progress and gather feedback, ensuring that the operations team is responsive to the needs of the marketplace. Your ability to balance high-level strategy with detailed execution will be essential in achieving success in this dynamic environment.

What we offer

Uber provides a competitive compensation package, including benefits that support your well-being and professional growth. You will have the opportunity to work in a vibrant and innovative environment, contributing to one of Uber's most critical markets. The role offers a chance to make a significant impact on the future of delivery operations in Japan, shaping the experience for both consumers and delivery partners. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.