Product Director, VIP Products

Who you are

You have extensive experience in product management, particularly in creating tailored solutions for high-value clients. Your background includes overseeing product strategy and execution, ensuring that offerings meet the unique needs of VIP customers. You understand the importance of customer retention and have a proven track record of enhancing user experiences through personalized services. You are adept at collaborating with cross-functional teams to drive product innovation and optimize functionalities. Your leadership style fosters a culture of accountability and excellence, motivating your team to achieve ambitious goals. You are passionate about the crypto industry and understand the dynamics of the market, particularly in relation to high-net-worth individuals and institutional clients.

What you'll do

In this role, you will oversee the planning and iteration of OKX's VIP-related products, focusing on creating exclusive benefits systems and personalized campaigns. You will collaborate with various teams to develop customized customer services that enhance the overall experience for VIP clients. Your responsibilities will include driving the overall strategy for the VIP product line, managing customer lifecycle processes, and continuously optimizing system functionalities to improve customer retention and platform AUM. You will analyze market trends and customer feedback to inform product development and ensure that offerings remain competitive and relevant. Additionally, you will lead initiatives to enhance customer engagement and satisfaction, working closely with marketing and operations teams to implement effective strategies. Your role will also involve mentoring and guiding your team, fostering a collaborative environment that encourages innovation and excellence.

What we offer

At OKX, you will be part of a dynamic and diverse team that is reshaping the future of crypto. We offer a supportive work environment where your contributions are valued, and you have the opportunity to make a significant impact in the industry. You will have access to resources and tools that enable you to excel in your role and drive meaningful change. We prioritize professional development and provide opportunities for growth within the company. Our culture is built on shared values that emphasize integrity, collaboration, and a commitment to excellence. Join us in our mission to empower individuals through crypto and be part of a company that is at the forefront of innovation in the financial technology space.