Retention Account Manager, Level 1

Who you are

You are a seasoned sales professional with a strong background in customer retention strategies. Your persuasive communication skills and self-motivation drive you to excel in your role. You understand the importance of analyzing customer data to identify retention challenges and develop effective solutions. You thrive in a collaborative environment, working closely with Dealer Relations Account Managers to enhance customer satisfaction and reduce churn. Your ability to negotiate effectively and build relationships is key to your success in this position. You are adaptable and open to learning, eager to contribute to a people-first culture that values diverse perspectives.

What you'll do

As a Retention Account Manager at CarGurus, your primary goal will be to increase customer retention among our UK clients. You will analyze common causes of customer churn and collaborate with your team to implement strategies that drive performance improvements. Your role will involve engaging with customers to understand their needs and challenges, providing tailored solutions that enhance their experience with our platform. You will work closely with the Dealer Relations Account Managers to ensure a seamless flow of information and support for our customers. Your success will be measured by your ability to foster long-term relationships and improve retention metrics. You will also participate in regular training and development opportunities to enhance your skills and stay updated on industry trends.

What we offer

At CarGurus, we offer a supportive and inclusive work environment that prioritizes employee growth and well-being. You will have access to tools and resources that empower you to succeed in your role. We believe in fostering a culture of kindness and collaboration, where every team member's contributions are valued. As part of our commitment to diversity, we encourage applicants from all backgrounds to apply, even if they do not meet every requirement listed in the job description. We also provide accommodations for candidates with disabilities to ensure a fair hiring process. Join us at CarGurus and be part of a team that is transforming the automotive marketplace.