Senior Technical Account Manager

Who you are

You have a strong background in technical account management, with at least 5 years of experience in a customer-facing role. You excel at building relationships and have a knack for understanding customer needs, ensuring they achieve their business goals through effective use of technology. Your technical expertise allows you to guide customers through complex issues and provide actionable insights that drive their success. You thrive in collaborative environments, working closely with sales engineers and solution architects to develop strategies that enhance customer satisfaction and engagement.

You possess excellent communication skills, enabling you to articulate technical concepts to both technical and non-technical stakeholders. Your positive attitude and results-oriented mindset help you navigate challenges effectively, leveraging data and feedback to inform your decisions. You are proactive in educating customers post-production, ensuring they are equipped to maximize their use of Snowflake's solutions. You enjoy working in a fast-paced team and are committed to continuous improvement and innovation.

Desirable

Experience with cloud data platforms or similar technologies is a plus. Familiarity with data analytics and business intelligence tools will enhance your ability to support customers effectively. A background in sales or business development can also be beneficial, as you will work closely with account teams to drive growth.

What you'll do

As a Senior Technical Account Manager at Snowflake, you will serve as the primary technical contact for your assigned customers, guiding them through their post-sales journey. You will engage with cross-functional teams to expedite the resolution of customer issues, ensuring a seamless experience. Your role will involve educating customers on best practices and providing technical guidance tailored to their specific workloads on Snowflake.

You will collaborate regularly with sales engineers and solution architects to identify strategies that enable customers to achieve their business goals. This includes developing actionable plans that align with customer use cases and driving growth through effective engagement with stakeholders. You will leverage your technical skills to communicate effectively at all levels within an organization, ensuring that customers understand the value of Snowflake's solutions.

Your responsibilities will also include monitoring customer usage and satisfaction, proactively identifying opportunities for improvement and expansion. You will analyze data and metrics to inform your strategies and decisions, ensuring that you are always aligned with customer needs and expectations. By fostering strong relationships and providing exceptional support, you will play a key role in driving customer success and loyalty.

What we offer

At Snowflake, we offer a dynamic work environment that encourages innovation and collaboration. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to empowering enterprises to achieve their full potential. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Our culture is built on impact, and we are committed to helping you grow your career while making a meaningful contribution to our customers and the industry.

We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us at Snowflake and help shape the future of data management and analytics.