Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking to hire a highly motivated, best-in-class Network Technician II to join our growing team within infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.
The position responsibilities will include scaling support of several data center locations and be responsible for day to day assistance with capacity management. The Network Technician II will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers
Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Strong network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Significant written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazon’s vast network infrastructure, Network Technician II’s are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.
Key job responsibilities
1. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers.
2. Network cabling infrastructure planning, coordination, installation , and decommission.
3. Network device deployment, turn up, and decommission.
4. Emergent Scaling Response.
5. New network hardware review.
6. New network hardware training, and support documentation for deployment and support.
7. Maintaining & Revising Standards and Procedures for Network HW, cabling and labeling standards within Network rooms, in collaboration with our customers.
8. Network Room Maintenance, Retrofitting, and Upgrades, in collaboration with our partners
9. New Network Room/Area design, in collaboration with our customers.
About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.
Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.• AS/BS in Information Systems, Computer Science or Information Assurance;3-5+ years of mid-level and/or enterprise experience as a technician or engineer in a highly dynamic environment; or an equivalent combination of education and experience.
• Knowledge of TCP/IP networking and routing protocols, network cabling, optic types, and test equipment, such as VFL, Power meter, and OTDR;
• Experience with cabling infrastructure best practices and methodologies, and troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
• Comfortability with medium to large, complex project scopes and ambiguous details within work environment;
• Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs;
• Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc) and common Networking Protocols (BGP, OSPF);
• Significant background in large scale datacenter network implementations and support, or several years of working experience in virtualized enterprise networking environments, or professional experience with IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus;
• CCNA, CCNP or JNCIA Certifications.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
