Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Remote - USA
Zscaler is seeking a Senior Staff Software Development Engineer to join their Customer Reliability Engineering team. You'll manage high-impact customer escalations and act as a technical liaison between engineering and support teams. This role requires expertise in Java and strong debugging skills.
You have 5+ years of experience in software engineering, with a strong focus on customer reliability and support. Your background includes managing high-impact customer escalations and acting as a technical liaison between engineering and support teams. You thrive in environments where you can debug and troubleshoot complex issues, ensuring customer satisfaction and product reliability. You are driven by purpose and enjoy solving complex challenges, making a positive difference on a global scale.
You possess deep expertise in Java and are comfortable working with cloud-native platforms. Your experience includes collaborating with cross-functional teams to drive rapid issue resolution and improve customer experiences. You value transparency and constructive debate, believing that the best ideas come from collaboration and accountability. You are committed to building high-performing teams that can make an impact quickly and with high quality.
Experience with cloud security solutions or Zero Trust architectures is a plus. Familiarity with agile methodologies and a strong understanding of customer needs will help you excel in this role. You are adaptable and open to learning new technologies that can enhance customer reliability and satisfaction.
In this role, you will be responsible for managing and resolving high-impact customer escalations for enterprise products and services. You will act as a technical liaison between engineering and support teams, driving rapid issue resolution and ensuring that customer needs are met effectively. Your day-to-day tasks will involve debugging and troubleshooting complex issues, collaborating with engineering teams to identify root causes, and implementing solutions that enhance product reliability.
You will also participate in regular meetings with cross-functional teams to discuss customer feedback and identify areas for improvement. Your insights will help shape the direction of the Customer Reliability Engineering team and contribute to the overall success of Zscaler's products. You will be expected to document your findings and share knowledge with your peers, fostering a culture of continuous improvement and learning.
Zscaler offers a dynamic work environment where you can thrive and make a significant impact. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, accountability, and a commitment to customer success. You will have the chance to work with cutting-edge technologies and contribute to the future of cybersecurity.
Join us at Zscaler and be part of a team that is dedicated to transforming the way organizations secure their digital environments. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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