Transforming cybersecurity risk management for organizations
SecurityScorecard is a leading cybersecurity ratings and risk management platform headquartered in Midtown South, New York, NY. The company has raised $294.4 million in funding through Series D rounds and serves a vast customer base, including 9 of the top 10 pharmaceutical companies and 9 of the to...
SecurityScorecard offers 12 weeks of paid maternity leave and 4 weeks of paid paternity leave, along with stock options and unlimited PTO. Employees b...
SecurityScorecard fosters a culture centered around data-driven decision-making and strong business partnerships. The company emphasizes the importanc...
SecurityScorecard • Remote (EMEA)
SecurityScorecard is seeking a Customer Success Specialist to drive impact across a large customer segment. This role requires bi-lingual fluency in English and either German or French, focusing on customer engagement and satisfaction.
You are a Customer Success Specialist with a strong background in customer engagement and support. You possess bi-lingual fluency in English and either German or French, enabling you to communicate effectively with a diverse customer base. Your experience in customer success roles has equipped you with the skills to drive customer satisfaction and retention. You are adept at using customer success tools and have a passion for helping customers achieve their goals. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance the customer experience. You understand the importance of building strong relationships with customers and are committed to their success.
In this role, you will be responsible for driving impact across a large customer segment by leveraging customer success tools such as Gainsight. You will engage with customers to understand their needs and challenges, providing them with the necessary support to maximize the value they receive from SecurityScorecard's services. You will collaborate with various teams to ensure a seamless customer experience and contribute to the development of best practices in customer success. Your role will involve monitoring customer health metrics and proactively addressing any issues that may arise. You will also play a key role in onboarding new customers, ensuring they have a smooth transition and are set up for success from the start. Additionally, you will gather customer feedback and insights to inform product development and improve service offerings.
SecurityScorecard offers a dynamic work environment where you can grow your career in customer success. You will be part of a team that is recognized for its commitment to employee engagement and innovation. We provide opportunities for professional development and encourage you to take ownership of your career path. Our culture values collaboration and teamwork, and we believe in empowering our employees to make a meaningful impact. Join us in our mission to enhance cybersecurity resilience for organizations worldwide.
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