Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Chicago, Illinois or Austin, TX
Box is hiring a Product Support Specialist to provide best-in-class support for developers, administrators, and end users. You'll assist users through various channels regarding all aspects of Box products. This position is ideal for those looking to start their career in customer support.
You are a resourceful and intelligent individual who thrives in a customer-focused environment. You possess strong communication skills and are eager to help users navigate the complexities of Box products. Your commitment to providing excellent support is evident in your approach to problem-solving and user engagement. You are adaptable and can handle inquiries through various channels, ensuring that every user feels valued and supported. You understand the importance of collaboration and are excited to work alongside a team dedicated to transforming content management.
In this role, you will be on the front lines of providing support to Box users, assisting them with their inquiries and ensuring they have a seamless experience with our platform. You will engage with developers, administrators, and end users, addressing their questions and concerns about Box products. Your role will involve troubleshooting issues, providing guidance on best practices, and helping users maximize the value of our services. You will also collaborate with other team members to identify common challenges and develop solutions that enhance the overall user experience. Your contributions will play a crucial role in maintaining Box's reputation for exceptional customer support.
At Box, you will be part of a dynamic team that is passionate about transforming the content management landscape. We offer competitive compensation, including a salary range of $50,000—$55,000 USD, along with equity and comprehensive benefits. You will have the opportunity to grow your skills in a supportive environment and contribute to a mission that empowers organizations to thrive in the AI-first era of business. Join us and be part of a company that values innovation, collaboration, and customer success.
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