Product Specialist, Business Customer Support

Meta is seeking a Product Specialist to help deliver and improve the support businesses get around the world. The product specialist will sit in an organization made up of multiple teams that empower businesses to succeed by delivering support experiences, providing timely resolutions, and making it easier to use our products. Product specialists combine experience in our products with operational and analytical skills to design and manage scalable processes that support millions of businesses across dozens of complex products. Our unique view on both product and service allows us to partner with teams across Meta to drive our business forward by representing the view of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations.