At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Operation Manager for its GSF NOW Transportation team. In this role you will working closely with hubs, spokes, logistic partners and other stakeholders for smooth management of line haul operations across Amazon's GSF NOW network. The Operation Manager will be the POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence.
Essential Functions
Carrier manager for coordination with NOC & carriers
· Team development initiatives
· Driving improvement KATA Opportunities:
o Truck utilization
o Carrier arrival performance at destination
o Accident analysis
· Prepare bridge for WBR
· BAU Ad-hoc Planning & analysis
· Coordinate with SLP & carrier to reduce in-transit losses
· Engage with Safety to improve yard & road safety
· Drive R4D training & adoption with carriers
· Manage and raise MR PO process
· Resolution of invoice queries (both Vendor/Amazon)
· PO Fund additions for on-time payments
· Maintain distance annexure & route codes
· Accruals Preparation
· Drive R4C adoption to improve carrier experience
o Pre-registration compliance
o LTR coding
o Load board
o Self-invoicing
o Driver assignment for R4D
· Align vehicle fleet plan with stakeholders
· Input preparation for Automated Planning (such as MRO)
o Distance & Transit time inputs for all OD pairs
o Prepare manual vehicle plan as an input
o Run tool to optimize routes
o Analyze tool output for execution feasibility
o Re-configure vehicle run plan
o Work with NDC for necessary truck filter changes
· Lane level cube analysis to improve planning accuracy
· Prime Now Management
o Fleet planning based on forecast
o Accruals preparation
o Launch of new arc movements
· Data analysis & Execution of New Projects – SFC, Totes, etc.
· New Station Launches
o Pilot run & feasibility check
o Prepare vehicle fleet plan
o Carrier allocation
· ART Event execution
o GB training and ramp up before peak
o Re-routing of vehicles to increase vehicle turns
o In-transit break-down recovery/rescue planning
o Mechanic arrangement at Origins
o Vendor Control Tower Manning- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
