Staff Software Engineer, Care AI

Who you are

You have a strong background in software engineering with a focus on AI technologies — your experience includes designing and deploying AI solutions that enhance user experiences. You thrive in collaborative environments and are eager to tackle complex financial challenges using innovative technologies. You are a bold thinker and a sharp problem-solver, ready to make a significant impact in the finance sector. You understand the importance of ethics in technology and are committed to building solutions that prioritize user trust and satisfaction.

You possess a deep understanding of generative AI and its applications in customer support — you have successfully implemented AI-driven solutions that scale empathetic and accurate support for users. Your technical expertise allows you to navigate the complexities of AI integration within existing systems, ensuring seamless user experiences. You are passionate about leveraging technology to democratize finance and improve customer interactions.

Desirable

Experience with large-scale systems and a proven track record of delivering high-impact projects would be advantageous. Familiarity with financial services and the unique challenges they present will help you excel in this role. You are open to learning and adapting to new technologies, and you enjoy mentoring others in your field.

What you'll do

As a Staff Software Engineer at Robinhood, you will lead the design and implementation of generative AI chatbot solutions that redefine customer support. Your work will directly influence how millions of users interact with our platform, making it essential to ensure that these solutions are both effective and user-friendly. You will collaborate closely with cross-functional teams, including product managers and designers, to create innovative solutions that meet user needs.

You will be responsible for scaling AI technologies that provide timely and empathetic support to our customers — this involves not only technical implementation but also understanding user feedback and iterating on solutions to enhance their effectiveness. You will engage in hands-on coding, system architecture design, and performance optimization to ensure that our AI solutions are robust and reliable.

Your role will also involve mentoring junior engineers and fostering a culture of collaboration and continuous improvement within the team. You will participate in code reviews, share best practices, and help shape the technical direction of the team. Your contributions will be vital in driving the success of our customer care initiatives and ensuring that we remain at the forefront of AI innovation in finance.

What we offer

At Robinhood, we believe in the power of in-person work to accelerate progress and foster innovation. You will be part of a high-performing team that values ethics and collaboration, working in an energizing office environment designed to support your success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to democratize finance and make a meaningful impact in the lives of our users.