This position supports Amazon's Work Authorization service, providing daily subject matter expertise, customer support and process improvements in the the US) for our Corporate lines of business. The role is responsible for operating against and improving standard operating procedures and meeting relevant customer metrics. These include but are not limited to project intake resolution and customer query SLAs, continuous new hire compliance defect reduction and an improved employee experience.
Key job responsibilities
• Act as a subject matter expert for candidates, employees and business partners in the USA and respond to customer queries within SLA.
• Create and improve standard operating procedures.
• Manage new work customer intakes from various business stakeholders.
• Operate and improve standard operating procedures to deliver new hire compliance defect reduction.
• Operate and improve standard procedures to deliver an improved employee experience.
About the team
This role can be based out of Arlington, VA only.- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,900/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
